You arrive at the airport in another country, but your luggage does not arrive with you. When the airport staff cannot find it, you go unhappily to your hotel room. Now you have to use the telephone for help.
Will someone at the airline help you quickly? Yes, if you are friendly and polite. Good manners are the key to success on the telephone. Here are a few suggestions.
- Speak slowly and pronounce your words clearly. You want the other person understand you.
- Speak with a smile. People like to hear a pleasant voice.
- Always identify yourself right away. For example, if you make a business call, start with, "Hello, this is Annisa. May I speak to Jennifer Quirk, please?” For informal or personal call, you say, ”Hi, this is Annisa. Is Jeanette there, please?”
- Be sure to leave a complete message. You can say, ”Please ask Ms. Quirk to give me a call about the party on Sunday.”
- Finally, always thank the person you speak with. After all, he or she took the time very much for your help, Ms. Quirk” or ”Thanks a lot, Jeanette.”
These are just a few telephone tips. Try them in your next phone call and watch what happens.
